Sunday, February 28, 2010

Increased coverage for Spainish DID

We are pleased to announce new coverage for Spainish VoIP DID numbers. The new coverage areas include:

Albacete (967)
Almeria (950)
Badajoz (924)
Bilbao (946)
Burgos (947)
Castellon (964)
Huelva (959)
Jaen (953)
Leon (987)
Lerida (973)
Logrono (941)
Orense (988)
Oviedo (984)
Pamplona (948)
Salamanca (923)
Santander (942)
Tarragona (977)
Vitoria (945)


All the new DID are 2 channel and cost 8 euro per month from www.mydivert.com

Thursday, February 25, 2010

New Call Forwarding Features

New Call Forwarding Features have been enabled which allow users to forward all incoming calls, forward calls when their VoIP device is unavailable, or forward calls when the line is busy.

If you wish to use the Call Forwarding features of your mydivert.com account simply click on Manage Settings in the Call Forwarding section of your account page.

Scheduled downtime - all Russian DID

On the evening of Thursday, February 25th, starting at 8PM GMT, and ending on Friday, February 25th at 8 AM GMT, all St.Petersburg and Moscow telephone numbers will be periodically out of service.

This is due to scheduled maintenance on the Russian server infrastructure.
+7499, +7495 and +7812 DIDs will be affected by the maintenance.

Local times (Russia) will be 12 AM Friday - 9 AM Friday.

We apologise for any inconveniences this could potentially cause you.

This critical upgrade will improve call delivery, voice quality, and give a better degree of control over customer call load balancing.

Wednesday, February 24, 2010

New Call Rates Plan

We are pleased to introduce our new call rates plan for 2010. Please check our Call Rates page for new charges to all destinations.

Calls are charged in 30 second intervals.

Friday, February 19, 2010

Service Resumed - Islamabad 92517

The service outage on +92517 DID numbers has now been resolved.

Saturday, February 13, 2010

Service Outage - Pakistan 92517

There is currently a major power cut issue affecting the supplier of Islamabad +92517 DID numbers in Pakistan.

The power disruption is beyond our control, or the control of the Islamabad telco vendor, and we have been informed it may be Monday before the issue is resolved.

We thank you for your understanding and politly request users not to submit additional support tickets regarding this issue.

The telco and political environment in Pakistan means that we are unable to provide the usual QOS and SLA guarantees with DID numbers from this country. thank you